Self Cancelling Your Order

Edit Your Shipping Address (Post-Purchase) 

If you were signed into your account when you placed your order, you have up to one hour to edit your shipping address. Please note that ShopRunner, Overnight, and Second Day shipping orders cannot be edited.  

To see if your order is eligible, view Order Details.

After editing your shipping address, you will receive a confirmation email. 

Cancel Your Order 

Problem with your order? Changed your mind? No problem! Once you place an order, you have up to one hour to cancel. Please note that ShopRunner, overnight, and Second Day shipping orders cannot be canceled. 

To see if your order is eligible for cancellation, view .  

Please note that this will cancel your entire order. If you’d like to remove individual items from your order, or cancel an order placed using AEO Connected rewards, please call Customer Support at 1 (800) 807-3783 or use Live Chat to speak to a Customer Service representative. 

After canceling your order, you may still see a pending charge. This charge should disappear within 5-7 business days. Contact your financial institution for any clarification on pending charges.