Return, Refund and Exchange Policy

If you are not satisfied with your purchase, you may return it, as discussed below.  We want you to be totally satisfied, and we’re happy to help solve any issues you may experience.

You may return an item if, you have the invoice, the original price tag is securely attached, and there is not any damage or wear/tear to the item.  Please allow up to 5 weeks from the day the package is mailed for refunds to be processed. Credit to your account should appear within 1-2 billing statements after we receive your returned items, in an appropriate condition.

Generally, returns are refunded in the original payment method. Additionally, customized and customizable items are non-returnable. Also, we may refuse or delay returns if fraud or abuse is suspected. Additionally, if you are charged more than the posted or advertised price, we will refund you the difference.

For our European customers, this International Online Return Policy does not limit your statutory rights (including your statutory right of cancelation or returns relating to a quality issue).  Please see our European Durable Medium Policy for additional information. 

To Return:

• Pack your items in the original package, if possible.
• Include your invoice and indicate the item(s) you are returning and the reason for your return (listed below).
• Choose a mail carrier (e.g., the Post Office), pay for postage, and send it to the address below.

                    American Eagle Outfitters

                                Attention: Returns Department

                                1301 N. Davis Avenue

                                Ottawa, KS 66067

• We recommend you use a traceable carrier for your return.